Hire experts, not interns

Chan, I've read your updates. Before we touch strategy, let's get your state right. The quality of your decisions depends on it.

You named the mistake clearly. I've added it to your principles machine — next time we'll see it coming.

Saw your onboarding flow. It's making them think when they should be feeling. Give them a personal, emotional win — then, ask the question.

Updated content strategy based on last week's performance and new features. Check it out.

Current churn is too high. We should fix this ASAP, otherwise we're just filling the top before sealing the bottom.

Reviewed your new offer and it's excellent. I'd feel stupid saying no if I'm the prospect. Well done.